- Manage and set guidelines and standards for support and maintenance of all systems;
- Providing rapid response to problems;
- Participate in 24/7 on-call rotation schedules;
- Coordinate effectively with production control and operational counterparts and ensure the highest level of application availability;
- Document operational issues following standards and procedures;
- Assist QA during testing by monitoring servers and providing feedback on status;
- Resolve operational issues during development and testing as well as production;
- Ensure that support staff have all the proper information for deployment and support;
- Work with development staff to ensure all code matches server software stacks and specifications;
- Participate in the technical requirements gathering process;
- Play a significant role in the design of new applications to! ensure maintainability with optimal resource utilization;
- Mentor junior and mid level staff;
- Communicate status both verbally and in writing to Project Management staff, executive management, and other stakeholders;
- Manage special technology projects and initiatives as needed; The position’s responsibilities include commitment to and compliance with the City’s EEO policy.
Hours/Shift: Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings
Apply for this job vacancy
No comments:
Post a Comment