We have revolutionized the app performance monitoring market with our enterprise-strength SaaS products and in less than four years we have over 20,000 customers across the globe. Of course we want our products to be perfect and bug-free, but In fact we're not perfect so we have a Customer Support organization to smooth over those rough spots.
From operation and growth of the organization to developing innovative support solutions across the compnay, the Manager/Director of Customer Support is a senior-level manager who is relied on to come up with big ideas to make our support experience fantastic for our customers, making our support organization much more than a cost center for our company.
If you are the right person for this job, you have led support operations for a fast-growth software company. Maybe not the top job, but a leadership role. You have seen the power of a positive culture and the commitment to excellence. And y! ou have made mistakes and learned from them.
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