Stripe's support team works with our users to solve their specific problems immediately. They then work with the rest of the team to solve the larger issue, assuring the problem does not arise again.
Support Engineers spend most of their time interacting directly with Stripe's users through real-time chat, email, Stripe Answers and other media. Thousands of sites across the internet use Stripe to power their businesses, and our support team helps them with every aspect of that. To do this, our support engineers must understand both code and people quickly. They see through the question being asked to the actual problem a user is having.
Stripe's support team informs the direction of the Stripe product by painting a detailed picture of how Stripe is used. In order to make Stripe more frictionless to work with, spotting patterns and investigating trends in Stripe usage is an important part of the job.
Stripe's support team manages itself ! independently and develops the infrastructure we use to help our users. This means finding the best tools out there or implementing our own. To date, this has included tools for for analytics on support communications, Stripe Answers, custom Twitter tools, and more.
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