J2EE/Java/.NET Administration Support Engineer-Foglight
Foglight provides a correlated, 360 degree view of your applications from end user to database and from service levels to infrastructure—to source the root cause of every incident impacting business and to fix them quickly. Additional product details can be found on our website at http://www.quest.com/Foglight.
Job Summary:
We are looking for technically minded individuals with strong troubleshooting skills and ability to support System, Application, and Network Administrators using our Application Performance Monitoring product line. The ideal candidate is one who enjoys being on the cutting edge of all latest server technologies. Candidates should have 2+ years of experience in one or more of the following in order to assist customers with the configuration and instrumentation of the Foglight agents to integrate with the giv! en technologies:
• J2EE Administration with Web Application knowledge in WebLogic or WebSphere
• Windows System Administrator with experience deploying .NET Applications
Engineers will work independently and as part of a team using their skills to solve customer’s technical issues in various heterogeneous environments. Additionally, you will be responsible for providing emergency after-hours support as part of an on-call rotation. We are looking for individuals who enjoy helping customers resolve technical problems, learning new technologies, and who can thrive in a fast paced dynamic environment. This position is challenging and dynamic with great room for growth, and is based out of the Aliso Viejo, California Office.
Essential Responsibilities:
• Act as a customer advocate
• Field and own incoming technical issues from customers
• Maintain a personal! queue of ongoing customer issues
• Resolve customer ! issues by collaborating with teammates, reproducing issues, and utilize documentation and the knowledgebase to bring issues to resolution
• Ensure case notes adhere to best practices
• Contact customers in a timely fashion and provide a timely resolution
• Document all customer/case details in Support case tracking system
• Create knowledgebase articles from resolved issues for future use by customers and internal personnel
• Maintain high customer satisfaction
• Create and update content for the knowledge base
Apply for this job vacancy
No comments:
Post a Comment