Hannon Hill is seeking a support engineer to provide outstanding customer support for both of our products -- Cascade Server, our web content management system and Spectate, our inbound marketing marketing tool.
Candidates must be self-motivated, friendly and willing to collaborate both with our clients and our engineering, services and marketing teams.
Responsibilities
- Respond to client submitted support requests via our support system and occasionally over the phone or web conference
- Help clients troubleshoot integration issues with Cascade Server related to XSLT, HTML, CSS and JavaScript
- Collaborate with software engineers and services team to resolve client issues
- Be a product expert for both Cascade Server and Spectate
- Provide product support to staff members
- Help maintain product documentation and FAQs to arm our clients with k! nowledge
- Manage instances of our software Cascade Server on Amazon’s EC2 stack
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